Delivery can be canceled in the first hour after ordering or until the seller begins assembly
The team of the largest Russian online trading platform Wildberries announced testing a useful service for customers. As the press service said, Wildberries customers will be able to cancel their purchase immediately after ordering — this will help if the buyer placed an order by accident, chose the wrong address or more items than intended.
The option will become available to users in January. At the first stage, it will appear to customers who buy goods with payment upon receipt — Wildberries have more than 80% of them. In the future, the ability to cancel an order using the button will be available to all customers. In the meantime, customers who make purchases with prepayment can cancel their order by emailing [email protected].
You can cancel delivery in the first hour after ordering or until the seller begins assembly — whichever comes first. In January, a corresponding button will appear on the website and mobile application. Buyers will see it in the «Delivery» section. near the product card.
At first, order cancellation will not be available for all products — Only sellers who store products in their own warehouses participate in testing. After some time, the function will work for any products. If the delivery of an item cannot be canceled using the button, then it can still be refused upon receipt at the point of delivery of orders or returned in accordance with the rules of the site.