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Kyivstar decided to cancel the planned tariff fee for all subscribers, and also allocate an additional 100 million UAH for the needs of the Armed Forces of Ukraine – in gratitude to subscribers for their support and trust after the cyber attack, which is called the largest in the history of telecom -industry.
Basic compensation “Kyivstar”
Probably, this is the same “basic compensation” previously announced by the largest operator in Ukraine (out of 24.1 million subscribers). A few days earlier, the operator first offered compensation packages to subscribers in the “My Kyivstar” application, but later clarified that this was only a simple bonus, and the main compensation was still being prepared. In addition to the cancellation of tariff fees, the company announced the allocation of UAH 100 million for the needs of the Armed Forces of Ukraine. They promise to report in more detail about the intended purpose of the funds over time.
“We are grateful to all our clients, partners, government agencies, especially the SBU, for continuing to support and believe in us in such a critical situation.
On social networks we saw many proposals to redirect personal compensations of clients to help the Armed Forces of Ukraine. We decided not to choose – compensation or donation. Therefore, in addition to canceling the tariff fee, Kyivstar allocates 100 million UAH for the needs of the Armed Forces of Ukraine.”
Alexander Komarov,
President of Kyivstar
Cancellation of tariff fees – how exactly compensation will work
In short, everything happens automatically for all subscribers – on the day the subscription fee is scheduled to be debited, no money will be withdrawn from the account, and the subscriber will be credited with all volumes at his tariff:
- Prepayment: The tariff fee, which was scheduled to be charged after 12/22/2023, will not be charged;
- Contract: There will be no charge for the tariff, which must be charged daily from 12/22/2023 until 01/21/2024 (inclusive);
- All together: There will be no charge for the tariff, which is scheduled to be removed on 01/01/2024 .
- Home Internet: The tariff fee, which was scheduled to be removed on 01.01, will not be charged. 2024.
Compensation for business clients
- Mobile communication services: from 1.01 to 31.01.2024 the tariff fee for all corporate subscribers will not be charged. This will apply to mobile users, including M2M, as well as customers who connect new numbers or migrate from a subscription. Until 02/04/2024, funds will be refunded for the use of additional services in January. Exceptions — CPA (content services), exclusive numbers, and roaming services above the tariff fee.
- For subscribers abroad: for subscribers using the Roaming service at home (the offer is not valid for M2M (IoT) tariffs), from 12/18/2023 additionally there are 10 GB of mobile Internet, which will be valid for 30 days in 27 European countries. Also, the planned tariff fee for the period from 01/01 to 01/31/2024 will not be debited.
- Fixed-line services: from 01/01 to 01/31/2024 for business clients fee for fixed-line Internet, data transmission, telephony services (IP-telephony , cloud PBX, 0-800) and others will not be written off.
For customers who use deferred payment for mobile or fixed-line services, payment of outstanding bills will be postponed for 1 month. Communication services will remain operational.
What about the network and services now
On December 20, the president of Kyivstar, Alexander Komarov, announced that the company had fully resumed the operation of all services after a break as a result of a powerful cyber attack on December 12 – the last resumed service was international roaming. He also noted that Kyivstar drew conclusions after the cyber attack and began implementing updated cyber defense methods in cooperation with the SBU.
Kyivstar says that they continue to stabilize services after a powerful cyber attack in the telecom industry. All major services are currently operating — communications and mobile Internet, SMS, roaming services and others. For business, we have resumed sending SMS and Viber messages to our own customer base via API, access to telephony services with registration using a login and password. Fixed telephony services and LTE-based fixed services are available. Situational difficulties may arise in the operation of these services, but we make every effort to quickly eliminate them.
Vacancies
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Telephone services with authorization via IP, PRI, 0800 services and basic functions of the Virtual Mobile PBX continue to operate. Microsoft cloud solutions services are also fully operational. At the same time, work continues to restore access to a number of services.