To remedy the situation, the studio shut down the game's servers while it worked on the patch. The servers are now working again
Respawn has apologized for an issue with account progress in Apex Legends, which went back several months after a recent update.
The studio quickly responded to complaints , releasing a hotfix that prevents profile rollbacks, but the studio was still unable to help the victims.
The developers are now actively working to solve the problem and have even postponed the launch of the new mode. Respawn promised to share news as it becomes available.
The players themselves are not very happy with the explanations and are demanding compensation for lost progress and an apology.
(news cover source : EA)