It is still unknown how and when the problem will be resolved
In internal communications provided to Apple Authorized Service Providers this week, Apple said it «is aware of and is investigating» Touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays.
«Some customers are reporting that their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on the display», — Apple said in a statement.
According to Apple, this issue may cause the screen on affected Apple Watch models to «react erratically» or exhibit other unexpected behavior without any user interaction. The issue may also cause the Apple Watch to unintentionally initiate a phone call, launch an app, and prevent users from entering the device passcode.
Apple encourages customers to update their Apple Watch software. The company hopes it can fix this issue in a future watchOS update. Apple has not said how widespread the problem is or provided a timeline for a possible solution.
Apple has instructed technicians not to repair affected Apple Watch models while it investigates. For now, customers experiencing this issue are asked to force restart their Apple Watch by simultaneously holding the Digital Crown and Side button for at least 10 seconds until the Apple logo appears.
Apple Watch Series 9 and Apple Watch Ultra 2 were released in September 2023.